Concierge

Position:        <\/span>Concierge                            <\/span><\/span>
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Department:  <\/span>Rooms Division
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Reports:         <\/span>Chef Concierge
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Updated:        <\/span>August 2023
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To be successful in this position, the ideal candidate must meet the following criteria.<\/b>
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       <\/span> <\/span>In addition to the Service Standards for All Employees<\/b>
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Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)<\/i><\/span>
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·         <\/span><\/span><\/span>In\-depth understanding of essential hospitality standards and company policies.
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·         <\/span><\/span><\/span>Proven skill in developing relations with guests, vendors, and internal departments.
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·         <\/span><\/span><\/span>Time management and resource management.
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·         <\/span><\/span><\/span>Responsible for booking restaurants, activities, babysitting. i.e., systems used Opera, RA and Knowcross.
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·         <\/span><\/span><\/span>Assisting guests with booking flights, transportation, and Amtrak train.
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·         <\/span><\/span><\/span>Ability to project a professional and knowledgeable demeanor.
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·         <\/span><\/span><\/span>Strong organizational, communication and verbal skills
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·         <\/span><\/span><\/span>Ability to provide professional communication in all environments.
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·         <\/span><\/span><\/span>Stay poised and professional under all circumstances; remain polite, courteous, and helpful.
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·         <\/span><\/span><\/span>Learn to evaluate guests by their preferences.
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Normal Working Hours: (Shift, days<\/span>)<\/i>
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·         <\/span><\/span><\/span>Shifts vary daily, days off may not be together, expected to work holidays.
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Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)<\/span><\/i>
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·         <\/span><\/span><\/span>  <\/span>Prior hotel experience preferred.
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·         <\/span><\/span><\/span>  <\/span>Public\/Guest contact position
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Educational Requirements:
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·         <\/span><\/span><\/span>High School Diploma or G.E.D. required.
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·         <\/span><\/span><\/span>Associate or bachelor’s degree preferred.
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Communication Skills Requirements: (Verbal: phone, in\-person, group; Written: memos, documents)<\/span><\/i>
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·         <\/span><\/span><\/span>Strong communication skills both verbal and written.
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·         <\/span><\/span><\/span>Strong phone etiquette
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Technical Requirements:  <\/span>
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·         <\/span><\/span><\/span> <\/span>Strong computer skills
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Hourly position with possible gratuities.
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