** Field Service Technician

The Job:

The main responsibilities will include conducting repairs, troubleshooting electronics, and taking service trips to the customer sites. This is a dynamic role that requires excellent problem-solving skills, strong technical knowledge and exceptional customer service skills. 

Who We Are Looking For:

• The ideal candidate with excellent communications skills and can explain technical concepts to non-technical users and customers clearly. 
• A team player who can work in different environments and has the electrical aptitude to solve all types of service problems.  

What You’ll Do:

• System Installation: Assist in the installation of sensors, devices, and monitoring systems at client facilities. 
• Setup and Configuration: Configure equipment according to client specifications and ensure proper functionality. 
• Quality Assurance: Perform tests and inspections to confirm proper operation of installed systems. 
• Documentation: Maintain detailed records of installations, including diagrams, client feedback, and inventory of used equipment. 
• Client Interaction: Communicate effectively with clients to address their needs, provide updates, and train them on the use of installed equipment as needed. 
• Troubleshooting: Assist in diagnosing and resolving technical issues that arise during installations. 
• Equipment Management: Maintain and manage tools and equipment required for installations, reporting any issues or needs for replacement.  
• Manage both areas of routines such as answering technical support calls, responding to emails on post sale product support, and travel to customer site for troubleshooting support.
• Troubleshoot and maintain instruments that interface to customer’s control systems including DCS, PLC's, MMI, SCADA and with other industrial field control devices such as pressure transmitters, thermocouples, and analyzers. 
• Document field service customer site visits via Field Service Reports and expense reports. 
• Product Assembly: Assemble and configure products ready to be shipped when not traveling. 

What You’ll Need:

• Associate of Science or vocational training in electrical, mechanical or instrumentation with relevant work experience. 
• 0-3 years progressive related work experience of which 3+ years' work experience with wireless monitoring systems, installing at customer sites and/or process controls is a plus.
• Excellent verbal and communication skills, with the ability to explain technical information to non-technical users and customers. 
• Ability to troubleshoot complex issues on different types of electronic components. 

Physical/Travel Requirements

• This position requires sitting and talking on the phone for extended periods of time and using a computer keyboard. Field service trips may require extended periods of standing, walking, bending, lifting up to 50lbs., gripping, wrenching, and twisting. May be required to climb ladders, work in confined spaces, using man-lifts and climbing aloft harnesses and travel out of state  
• The candidate must be able to work overtime when required, maintain a valid driver's license, have a valid passport, and the ability to travel worldwide for extended periods of time (30/40% of the time).